Color codes and other info

How to order?

Click CARA ORDER

What is Different for  Zaharah.com in the new system?

For New System, we practice FIRST COME FIRST SERVE after making the order, all orders are considered bookings. Payment must be made within 24 hours after the order is made, if the payment is not received, the shopping cart will automatically cancel your order. Yes, all orders are booking! Stock will be in virtual and the stock booked is yours.

You still may choose the color, First Come First Serve. All the colors out of stock will be removed from our website automatically.

We are happy to serve you with the new system for order, which is so much easier and even more practical.

For the new system, you no longer need to make a stock check, as the goods have been booked for you.

For the new system, you no longer need the special color codes graph and get confused with it, NOW, its all ready for you to make a choice.

Insyallah with 100% NEW SYSTEM is FAST & ACCURATE

How do I know the status of my order?

We will update on every stage up till delivery of your item to the post office upon which you will receive emails update with your tracking number and the website to track it on.

How do I check my tracking number?

Once your item is updated as delievered, you will receive an email with trackings, you can use those numbers to track on the website stated on that same email.

How long will I receive my order?

We usually take 1-2 days to prepare local orders and 3-4 days to prepare international orders. Please check your emails so to avoid any delays if staff need your reply on some issues about your order. Delivery by post office depends on the type of delivery selected at checkout. Duration is also stated there and in your confirmation email for order.

Where is my order shipped from?

All online orders are sent from Johor, Malaysia.

The item I received is damaged or dirty?

You have 10 days to return the item back to us. We will replace the item for you and ship it back to you free. Please make sure you have a note in the package that state your order number, problem with item and return address. In the event that the item was posted back to us later that 10 days as written on post date on the package, we have the right to reject the package. 

Package must be stated clearly as RETURNS if posted Internationally to avoid any customs problems.

My customer returned an item back to me as it was a reject.

It is your responsibility to check all items prior to sending them to your customers, Once item is sold to a third party, we will not be able to accept them.

Why dont Zaharah.com check all items prior to sending?

For hijabs that are factoried in large quantity, we will not be able to check one by one as it is impossible. That is why we have a good return policy that you can take advantage of. 

For all hijabs designed and factoried by us, we do stringent checks for any defects first prior to sending item to customers.

Do you post to my country?

We pos worldwide.

What sort of payment do you accept?

We accept Visa Mastercard, Paypal, Wire Transfer, Western Union and local bank transfers.

Do you do drop ship or consignment?

No.

Do you provide catalogs?

All items are displayed on our site, we do not provide other catalog.

Why is my order still pending after 1 business day?

Perhaps, we have not receive any payment confirmation from you, do email us to query through admin@zaharah.com

If item is out of stock, can we get more?

We are sorry, unless items are our own designs, we will not be able to reproduce them.

I forgot my password

You can click forget password at login  

Where can I get Zaharah.com account number?

We only release account numbers after an order is made

After a payment is made, how can I update?

Simply email us through admin@zaharah.com or text/sms to 0122085420 / 0127294898

To whom is payment made to

Account is under the name of our company Zaharah International Exports (M) SDN BHD or Madam Zaharah Mohammad

All international parcels  order will be sent on every saturday.

Other Info

Measurements of Hijab based on size

Opening Hours- Monday Sabtu 10 pagi - 6 pm
Thursday and Sunday - Closed
Malaysian Public Holidays - Closed
All calls will not be answered during closing hours
All text messages will be answered one by one.

Please take note to all international buyers, we would prefer if you email us rather than calling us as difference in accent may cause confusion in orders and may derive to mistakes. Please email us as written orders or instructions are much clearer to understand.