F.A.Q

What is Zaharah.com?

Zaharah.com used to be a wholesale hijab website, however, now we provide hijabs in retail at affordable prices whilst maintaining high quality standards. We no longer provide nor sell in wholesale quantity. However, we do provide franchise/ stockist opportunity in your country.

 

Who is www.zaharah.com?

www.zaharah.com is an exclusive, Internationally recognized online store providing an exclusive shopping experience for our products. 

How many types of products does Zaharah.com offer?

Products may range from Hijabs, Clothing, Lenses, Cosmetics or Beauty items. We are constantly looking for new items to provide, suggestions are welcomed via email through zaharahweb@gmail.com 

Who can order on the zaharah.com website?

Anyone and Everyone.

  

What is the dispatch time from the date of my order? 

We ship out everyday except Saturday, Sunday and Public Holidays.

 

How much does products of Zaharah.com cost?

Our items comes as low as RM5 for pins, prices may range with type of raw materials used on the items.

 

Where does Zaharah.com products comes from? 

All products comes from our own factory unless otherwise stated.

 

I’ve already placed my order but now want to change the colour. Is that possible? 

Unfortunately, once shipping has been processed which is rather fast, we will not be able to make any changes to your order.

 

Can I receive a free sample from Zaharah.com?

Our apologies as we do not provide free samples

 

Do you supply coupon discounts? 

Yes we do. Keep yourself updated through our newsletters for promotions and fantastic discounts.

 

To which countries does Zaharah.com ship?  

We ship worldwide, to all countries.

 

How long will I receive my order?  

Please refer to the selected shipping method chosen at checkout which states duration of order for type of shipping method.

 

How do I place my order? 

The order procedure is as follows:

  1. Register first. Be very precise by filling out your correct details. After it is accepted into the system, it cannot be changed.
  2. Click ‘Buy Now’.
  3. Select the colour, size or other attributes.
  4. Select the quantity desired.
  5. Once you have selected everything for your order, click ‘add to cart’.
  6. Once item has been added to your cart, check if your order is correct.
  7. Then, you will be given 2 options: 'Continue Shopping' or go to 'Shopping Cart'
  8. If you wish to add more items, you may click on 'Continue Shopping'
  9. If you are done shopping, you may go to the top header (right side of the website) by clicking on the shopping cart.
  10. Click ‘CHECKOUT’ and in the next window, fill in your details.
  11. Select your shipping method.
  12. Select your payment method
  13. After payment is done, you will receive a copy of your order by e-mail.  Upon confirmation of your order by Zaharah.com, you will received a confirmation email with the information that the order is being processed, finally you will receive the tracking number for your order.

 

NOTES:

  •  Please take extra care while selecting colors or sizes, as it may be impossible to change later.
  •  Shipment tracking usually takes 2-3 business days to adapt into the Post System. Therefore it may not immediately show up for trackings.

 

How can I trace my shipment?  

Kindly go to http://www.poslaju.com.my/track.aspx

 

What if I need to ask other questions not found in the FAQ Section?

Click at ‘Contact Us’, fill in the form and we will reply to your enquiries.

 

What if I need some information about my order?

Send an email to zaharahweb@gmail.com. Always include your Full Name and your Order Number.

 

For what reason would a shipment be returned to Zaharah.com?

It may be because:

  1. The recipient address is unknown.
  2. Address was incorrectly entered at registration.
  3. Your order was undelivered and had not been picked up at the Post Office after a period of time 

In all above cases, we treat the order as void and will proceed to do a refund minus the postage/shipping cost.

 

I own a store and I wish to sell Zaharah.com products at my store.

If you are interested in selling or distributing Zaharah.com products, email zaharahweb@gmail.com

  

I’m a blogger with a YouTube channel or other social media network. I’d like to review Zaharah.com. What should I do?  

Kindly contact us at zaharahweb@gmail.com