Return / Refund / Exchange Policy

Returns

Our policy lasts 5 days (National) & 10 days (International). If in 5 days (National) & 10 days (International) have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unwashed and in the same condition that it was received by you. It must also be in the original packaging. 

Please note that RM25 ringgit will be charged as processing fee for each returns.

To complete your return, we require a receipt or proof of purchase. You will have to provide original receipt with your return package.

Postage is non refundable. In the case of free shipping, actual shipping cost will be deducted from your refund.

Additional non-returnable items:

Gift cards

Refunds 

We will notify you via email, once your returned item is received and inspected. We will also notify you of the eligibility of your refund.

Once your returns is eligible for a refund, your refund will be processed within 3 business days through the payment mode you have initially selected at purchase.

Late or missing refunds 

If a refund still has not been received despite our notification of processed refund through your bank account, please recheck that you have provided us with the correct account number. You may check this through the attachment receipt for proof of refund attached to  your refund email notification.

If after 2 weeks, your credit card refund is still not posted on your statement, its best to check with your credit card company first, they may see it in their system but it has not been posted yet to your statement.

zaharahweb@gmail.com

Sale items

NO RETURNS , EXCHANGE nor REFUND for SALE items.

Exchanges

Exchanged can happen for damaged or defective items only.

We are unable to exchange for colours, size or any other reasons whatsoever.

Gifts

Items marked as Gift can only be refunded as store credit. 

Shipping

Returns shipping is borne and paid by you. No refunds are available for shipping cost, if in the event your item has been approved for a refund, shipping cost will be deducted.

Customers are encouraged to use postage with trackings to ensure receipt of returned items.